Deriv has an online chat system that allows you to contact them 24/7. Online chat support on Deriv is a quick way to resolve your issues. You can get your responses in about 3 minutes. However, you are not able to attach any documents or send any private information via Deriv live chat.
To begin, simply click on the live chat icon at the bottom of the page as shown below.
You will see a pop-up asking for your name and email address. Enter those details and click on “Start the Chat“.
The first responses you get by contacting Deriv support via live chat will be from a chatbot. It should be able to help you with answers to common queries like:
However, if you have a specialised case that the bot cannot answer you can choose to talk to a human. Simply click on “Talk to Agent” at the bottom of the screen.
You can then state your case and the friendly agents will help resolve your issue.
Contacting Deriv Support Via The Deriv Community
Deriv support has a forum where you can ask questions and get help. You can also see the responses that have been given to others before.
Click here to go to the Deriv community. You will see a list of topics and their responses like below. There are even tips for trading synthetic indices.
If you do not see anything related to your issue you can simply send your question by clicking “New Topic” on the top right.
After that, you can wait for responses to your issue.
You can contact Deriv support via the following email addresses:
For issues regarding dp2p use the following address p2p-support@deriv.com
For issues concerning payment agents use partners@deriv.com.
For general issues use support@deriv.com
Frequently Asked Questions On Deriv Support.
Which is the quickest way to contact Deriv?
The fastest response you can get from Deriv is via the Online LiveChat.
Which languages Does Deriv Support Use To Respond To Your Issues?
Deriv is an international broker and as such it supports a number of languages as shown below
This post is also available in the following languages
How do I get help from Deriv?
Log into your Deriv account and then click on the chat icon at the bottom right of that page
Jafar Omar
As a seasoned Forex trader with over a decade of experience, I have dedicated myself to mastering the intricacies of the financial markets.
Over the years, I have honed my analytical skills, staying updated with market trends, economic news, and technical indicators. This in-depth understanding has empowered me to navigate the dynamic nature of Forex trading with confidence.
Driven by my passion for trading, I have taken the initiative to share my insights and experiences with others through my engaging blog posts. Whether it's discussing effective trading strategies, exploring market psychology, or demystifying complex concepts, I aim to provide value & empower fellow traders to make informed decisions.
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