Deriv has an online chat system that allows you to contact them 24/7. Online chat support on Deriv is a quick way to resolve your issues. You can get your responses in about 3 minutes. However, you are not able to attach any documents or send any private information via Deriv live chat.
To begin, simply click on the live chat icon at the bottom of the page as shown below.
You will see a pop-up asking for your name and email address. Enter those details and click on “Start the Chat“.
The first responses you get by contacting Deriv support via live chat will be from a chatbot. It should be able to help you with answers to common queries like:
However, if you have a specialised case that the bot cannot answer you can choose to talk to a human. Simply click on “Talk to Agent” at the bottom of the screen.
You can then state your case and the friendly agents will help resolve your issue.
Contacting Deriv Support Via The Deriv Community
Deriv support has a forum where you can ask questions and get help. You can also see the responses that have been given to others before.
Click here to go to the Deriv community. You will see a list of topics and their responses like below. There are even tips for trading synthetic indices.
If you do not see anything related to your issue you can simply send your question by clicking “New Topic” on the top right.
After that, you can wait for responses to your issue.
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How do I get help from Deriv?
Log into your Deriv account and then click on the chat icon at the bottom right of that page
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